ForFile - File Transfer Service    Product  Company  Support
  Frequently Asked Questions  
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Q:  I can't attach files greater than 10 MB to my email. How can I transfer a larger file?
A:  By using a ForFile account you are not restricted by your ISP (Internet Service Provider) to transfer files, and neither are the recipients of your transfer. ForFile accepts your file via upload, and allows your recipient to download the same file. This is done through a convenient email message that you create, similar to any other email service. Instead of attaching a file to your message, ForFile provides a link for your recipient to access the file from our server.
 
Q:  Is ForFile a file sharing service?
A:  No. ForFile is a secure method to transfer large files to specific recipients.
 
Q:  Do I need to install any programs to use ForFile?
A:  No. All you need to do is sign in with your account at www.forfile.com/ff/.
 
Q:  Are there any requirements to use ForFile?
A:  Yes, you need to use a web browser with cookies enabled, and an active internet connection.
 
Q:  How do I send files with ForFile?
A:  It's as easy as writing an email:
  1. Create a ForFile message for your intended recipients.
  2. Browse for any files you want to transfer, or depending on your browser you may be able to drag and drop files.
  3. Click the Send button and the system will upload and send your file(s).
  4. You will receive a message confirmation.
  5. Your recipients will receive the email message with links to each file.
  6. When a recipient clicks on a link, they download the file.
  7. You will receive a notification of recipient activity.
 
Q:  Can I transfer my files to recipients who don't have a ForFile account?
A:  Yes. You can transfer files to anyone who has an email account and internet access.
 
Q:  How can I tell how long it will take to upload a file?
A:  During upload a small progress window may be visible. ForFile does not estimate the time left to complete the transfer.

Note: Internet connections vary greatly. Uploading or downloading a file could fluctuate in transfer speed due to environmental factors. For example, if you and your co-workers are uploading or downloading at the same time, all will notice a decline in transfer speed.

 
Q:  Are there any ForFile upload limits?
A:  Yes. ForFile limits each transfer to a total of 1.5 GB across all the files in your email transfer.
 
Q:  I bookmarked ForFile's sign in screen, but now I can't sign in automatically. What happened?
A:  You may have bookmarked the Sign In page itself. We recommend that you set your bookmarks AFTER signing in. That URL is http://www.forfile.com/ff/default.aspx.
 
Q:  I lost my account information and can't sign in. How can I retrieve it?
A:  If you do not know the "Email address" or "Organization" for your account, click on Contact Us to send us a message and we will help you get the information you need. If you have forgotten your password, click on Forgot your password?. On the Forgot Password page, enter your "Email Address" and "Organization." In a few moments, you will receive instructions for resetting your password via email.
 
Q:  I can't remember my password. Can you send it to me?
A:  ForFile is very secure; your passwords are not sent through email. Instead, the system will send you an email with instructions for resetting your password.
 
Q:  My recipient told me my files have "expired". What does that mean?
A:  Your files will be available to your recipients during the specified time period. Anyone who tries to access the files after this time period will receive an expiration message.
 
Q:  Are my files secure?
A:  Yes. ForFile provides secure transfer of messages, files, and passwords over the Internet through 128-bit SSL encryption. In addition, uploaded files are scanned by Norton AntiVirus.
 
Q:  Do you make back-ups of my files while they are on your server?
A:  No. We do not make back-ups of the files that are being transferred over the system. This guarantees there are no copies of any private documents that can be compromised. Senders should always keep copies of the files they transfer until they are sure their recipients have received them.
 
Q:  Are the files deleted after they expire?
A:  Yes. We do not keep your files after they expire — they are permanently deleted from the system.
 
Q:  Does ForFile work with older browsers?
A:  Yes. If you have an older version of Internet Explorer or other leading browsers, you can use ForFile. However some features (such as drag and drop file loading) aren’t available to you.